Frequently Asked Questions

Guidelines for Productive BAL Sessions

• Sessions must be scheduled at least four hours in advance for online students.

• Students on campus may walk-in during open library hours.
• Clearly relate your purpose or expectations for the session. Extended topics may need multiple appointment bookings.
• Be prompt and alert librarians if you are unable to attend.
• Expect professional, respectful communication at all times (CCU conduct standards).

Boundaries for BAL Sessions

• Librarians do not provide medical, legal, business, or assignment advice, but rather, librarians lead students to research resources so that students may reach sound conclusions based on evidence.

• Librarians teach and troubleshoot library resources. Further technical or educational help may need to be found with tech support or your Brightspace resources.
• Sessions will not be recorded nor will recordings be sent to students after appointments.
• Librarians may end a BAL session if guidelines or boundaries are broken.

• Assignment Questions – Contact instructor by using contact information provided in course

• Bongo                         – Tech support (see below)
• BrainFuse                    – Contact professor to escalate any BrainFuse issues to CAGS faculty development.
• Brightspace                 – Tech support
• Grammarly                  – Enter an IT work order (see below)
• Kaltura                        – Tech support
• Microsoft Products     – Tech support
• PERRLA                     – Enter an IT work order
• Podcasts                      – Contact instruction for assistance with platform
• Zoom                          – Tech support

Tech Support

• All students are expected to have a certain level of technology and skills as written in the Student Handbook.

• 303-963-3444 (select Option 1 from menu)
• techsupport@ccu.edu
• https://connect.ccu.edu/pages/tech-support
• Work Order Link: https://service.ccu.edu/

Academic Advising

• All students are assigned a SSA (Student Service Advisor).

• SSAs provide
  • degree planning
  • resource locating (“appropriate”)
  • university policies and procedures (explanations)
  • course registration support
  • all aspects of students’ academic efforts.
• SSA contacts
  • Phone, email, text/SMS, or video conferencing (during office hours)

Barnes & Noble (Textbook Support)

• https://bncvirtual.com/ccu

• Help Center: https://bncvirtual.com/vb_faq.php?FVCUSNO=11308
• Account Log In: https://bncvirtual.com/vb_faq.php?account_action=login&CSID=2UUK33TBJSOWDKKUAD2DKKVSM

Disability and Accessibility Services

• CAGS students can email CAGSdas@ccu.edu and find more information on Connect.

• CUS students can email accommodations@ccu.edu and find information on the CUS Connect page.