Frequently Asked Questions

These steps are for our databases (EBSCO, ProQuest, etc.) Physical books and other material is a different login.

Are you able to log into Brightspace? If you can't log into Brightspace or the databases, contact IT (Help ticket, email, or 303-963-3444)

Did you start from the library's home page or the library's database page?  Please start there and not from the Internet.

Here are some tips to troubleshoot this yourself:

1. Try using a different browser, if you are using Chrome, try Firefox, or Microsoft Edge/Internet Explorer. This is a quick way to see if this is an issue with your computer’s browser or a more serious problem.

2. Try clearing your browser's history (see instructions below).

3. Restart your computer.

4. Chat with a librarian. 

5. Instructions on how to reset your password. This will reset all CCU logins such as Brightspace and Connect

6. Submit a work order if nothing else works and we will troubleshoot your issue.

Clearing your browser's history, cache and cookies resolves 90% of the issues you may face in accessing library resources. The data stored in browsers often break the link from you being able to log into a library database. Reset this by clearing these on your browser.

Click here to see how to clear your browser’s history in Microsoft Edge 

Click here to see how to clear your browser’s history in Internet Explorer 

Click here to see how to clear your browser’s history in Chrome 

Click here to see how to clear your browser’s history in Firefox 

Still having trouble? Submit a service request.