Frequently Asked Questions

Are you able to login to Blackboard? If you can't login to Blackboard or the databases, contact IT (Help ticket, email, or 303-963-3444)

Did you start from the library's home page or the library's database page? (often a log in does not work work you do an internet search

Here are some tips to troubleshoot this yourself before asking for help.

1. Try using a different browser, if you are using Chrome, try Firefox, or Internet explorer. This is a quick way to see if this is an issue with your computer’s browser or a more serious problem.

2. Try clearing your browser's history.

3. Restart your computer

4. Chat with a librarian. 

5.  Submit a work order and we will troubleshoot your issue.

Clearing your browser's history, cache and cookies resolves 90% of the issues you may face in accessing library resources. The data stored in browsers often break the link from you being able to log into a library database. Reset this by clearing these on your browser.

Click here to see how to clear your browser’s history in Internet Explorer 

Click here to see how to clear your browser’s history in Chrome 

Click here to see how to clear your browser’s history in Firefox 

Still having trouble? Submit a service request.