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Frequently Asked Questions

My login isn't working or I received an error message from the database. What do I do?

Are you able to login to Blackboard? If you can't login to Blackboard or the databases, contact IT (Help ticket, email, or 303-963-3444)

Did you start from the library's home page or the library's database page? (often a log in does not work work you do an internet search

 

Here are some tips to troubleshoot this yourself before asking for help.

1. Try using a different browser, if you are using Chrome, try Firefox, or Internet explorer. This is a quick way to see if this is an issue with your computer’s browser or a more serious problem.

2. Try clearing your browser's history.

3. Restart your computer

4. Chat with a librarian. chat button

5.  Submit a work order and we will troubleshoot your issue.

How do I clear my browser's history, cache, and cookies?

Clearing your browser's history, cache and cookies resolves 90% of the issues you may face in accessing library resources. The data stored in browsers often break the link from you being able to log into a library database. Reset this by clearing these on your browser.

Click here to see how to clear your browser’s history in Internet Explorer internet explorer browser icon

Click here to see how to clear your browser’s history in Chrome chrome browser icon

Click here to see how to clear your browser’s history in Firefox firefox browser icon

Still having trouble? Submit a service request.

Quick Links

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One on One Appointments with a Librarian!
List of Databases A - Z Start here to begin your research!
Brief Library Tutorial Videos
Suggest a Purchase. Borrow from another library
Renew materials and more! Find out when the library is open

Call us
303-963-3250

Text-a-Librarian
303-622-5333

 

Address: 8787 W. Alameda Ave. Lakewood, CO 80226      Phone: 303-963-3250     Email: cculibrary@ccu.edu